Jokerstar Review: My Experiences with the German-licensed Online Casino

If you are a German resident with a passion for gambling, chances are you are familiar with the concept of a local Jokerstar Casino in Germany. The country boasts a total of 160 gaming establishments spread across its territory. In light of the new legislation that came into effect in July 2021, this company has also applied for and been granted a German online casino license. Curious to know how this online gaming platform fares in our test? Look no further, as you can find the results right here on this very page.

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During my evaluation of Jokerstar, I thoroughly examined not only the German license but also the online slot machines, the top casino bonuses, and the customer service provided by this online casino. Within the confines of the heavily restricted legal framework, this online gaming venue offers an exceptional player experience. My test results were outstanding.

Information about the German license

The company Jokerstar GmbH was awarded the German casino license by the State Administrative Office of Saxony-Anhalt on July 1, 2021, for providing online slot games. In Germany, an online casino is also referred to as an online arcade. Therefore, Jokerstar.de is among the pioneering companies to obtain a new German gambling license under the revised state treaty on gambling.

The new regulatory framework, which came into effect on July 1, 2021, has finally brought regulation to online gambling in all 16 federal states in Germany. Previously, licenses were only granted by individual states such as Schleswig-Holstein. However, this new license is applicable nationwide in Germany. As a result, Jokerstar.de Casino is now operating on a solid legal foundation. This ensures both the provider and the players have security and protection.

Jokerstar game offer

As previously stated, the introduction of new regulations in Germany mandates that only slot games can be offered in online casinos. All table games, such as blackjack, roulette, baccarat, and poker, are also prohibited, along with video poker, keno, bingo, scratch cards, and virtual sports games. Even the inclusion of live casinos, which are highly popular among players, has been eliminated.

I feel compelled to mention this, as it is not the fault of Jokerstar.de that all these gaming options are missing from the Jokerstar Casino. What remains are 182 online slot machines, predominantly provided by German software developers. These have been conveniently organized into practical game categories.

• Popular
• Game Room
• Books and fruits
• New

In addition, you can activate a filter by clicking on the gear symbol on the side. This filter allows you to search by categories or providers. You can also filter by features such as extra reels, respins, or multipliers. Even the theme can be narrowed down to options like adventure, Egypt, Asia, or crime. This way, every player can quickly find a video slot that they like. If you're still undecided, I recommend trying one of the following online slot machines. Once you're logged in, you can play any of these video slots for free.

Book of Ra by Gamomat: This is one of the popular book-themed slots, where the golden book of the Egyptian god Ra serves as both the wild symbol and the scatter symbol. During the free spins, there is the obligatory expanding special symbol for even more chances of winning. The slot machine operates similarly to Book of Tut by Pragmatic Play, which is currently not available at Jokerstar Casino.

Merkur Gaming's Eye of Horus revolves entirely around the Egyptian deity Horus, known for his ability to substitute and expand other symbols. This phenomenon primarily occurs during the free spins feature, where the rays of Horus come into play.

Greentube's Lord of the Ocean immerses players in an exciting underwater adventure, where they can uncover the treasures of Neptune. This game offers the added thrill of expanding symbols, increasing the chances of winning big. Explore the depths of the ocean and embark on a quest for riches like no other. With its captivating gameplay and enticing features, Lord of the Ocean is a must-play for those seeking a truly immersive gaming experience. Dive in and discover the secrets that lie beneath the surface, and let the waves of fortune carry you to untold riches.

Pragmatic Play presents The Dog Hut Megaways: Embark on a delightful adventure in the canine abode and stand a chance to win up to 12,000 times your initial bet. The free spins feature will astound you with both locked and cascading wild symbols. Brace yourself for a frenzy of winning combinations across an astonishing 117,649 pathways, known as the Megaways.

High quality slots developers

The high-quality providers in this online gaming hall are definitely the reason for the positive Jokerstar experiences. The Jokerstar Casino offers two German, one Austrian, and one international provider. This creates a fantastic mix of Jokerstar.de games. These are the four providers that were available in the Jokerstar.de test.

Merkur Gaming is the largest provider in Germany's gambling market, boasting a significant presence as part of the massive Gauselmann Group. Across the nation, Merkur's slot machines grace hundreds of game arcades. In this virtual realm of Jokerstar Casino, 58 exhilarating Merkur slots await, offering a plethora of exciting win features.

Gamomat is a Berlin-based studio that was founded as early as 2008, yet it remains a relatively smaller provider. Despite its size, this studio has managed to release just over one hundred online casino games to date. On Jokerstar.de, you can find 44 exciting slots developed by Gamomat that are available for you to play and enjoy.

Greentube, a subsidiary of the colossal Austrian gambling conglomerate Novomatic, is responsible for Novomatic's online gambling activities. It is noteworthy that in this particular casino, Jokerstar Test, I had the privilege of selecting from a staggering array of 64 Greentube slot games.

Pragmatic Play is a globally recognized and highly active provider found in nearly all online casinos worldwide. Despite being established in 2015, the company has already released over 400 online casino games. However, during the evaluation at Jokerstar.de, I could only access 16 Pragmatic Play slots within this particular gaming establishment. Concerns may arise from Jokerstar that offering too many non-German slots could result in a decline in interest for their German-themed slots.

Overview of limits

There are several valid limits at Jokerstar.de that you should know as a player. The majority of restrictions can be found in the general terms and conditions or the bonus terms. It begins with the minimum amount for deposits and withdrawals, which is €10. This is a common value and does not diminish my experience at Jokerstar in any way.

It strikes me as peculiar that Visa and Mastercard impose a maximum limit of €100 per month for all deposits and withdrawals combined. This is something I have only seen at Jokerstar.de thus far. Withdrawals at Jokerstar.de are limited to €2,000 per day. It surprises me that such a practice is still permitted in Germany. There are pros and cons regarding Jokerstar, but this is definitely a drawback in my evaluation.

You can participate in the Jokerstar Races with a minimum bet of 40 cents per spin, which is also a common amount. The remaining limits are legally determined and cannot be influenced by Jokerstar.de. Due to current regulations, deposits are limited to 1,000€ per month.

Furthermore, it is imperative that there is no wager exceeding €1 per game round. Each game round must last a minimum of 5 seconds. The use of Autoplay and Turbo functions is strictly prohibited. However, it is crucial to understand that these additional legal restrictions should not diminish the quality of my Jokerstar experience, as the responsibility lies solely with the provider.

Jokerstar bonus and other promotions

There is not an extensive list of bonuses available to everyone, as currently there are only the welcome bonus and the free spins in the Jokerstar Races. Additional bonus offers will be continuously delivered to players personally via email or in the newsletter. However, first and foremost, all new players can redeem the following bonus.

Welcome bonus for new customers

New players can take advantage of a generous welcome offer, which includes a 200% bonus of up to €100 and 30 free spins on the popular Book of Ra Deluxe slot game. To claim the bonus, there is no need to enter a bonus code; it will be automatically available upon your first deposit. It is highly recommended to maximize the bonus by claiming the full amount, as this offer is only valid once. Rest assured that this unique opportunity awaits you as a new player.

The 10 free spins for the Book of Ra Deluxe slot will be divided into three separate packages, each containing 10 spins. Following the payment confirmation, the first package will be immediately unlocked, granting access to the initial 10 free spins. The remaining two packages will be available for activation on the subsequent days. Please note that any winnings derived from the free spins will be capped at €100 by Jokerstar.de.

The bonus can be used for a total of 21 days. In order to withdraw the bonus money and winnings from the free spins, they must be wagered 30 times before they can be converted into real money. The maximum amount that can be won from the bonus is also limited to 100 €. The bonus requirements must be fulfilled within 14 days.

Existing customer promotions

Currently, there are no fixed bonus promotions available from Jokerstar as these are delivered to customers individually via email. However, regular slot tournaments are organized, referred to as Jokerstar Races. The prizes in the Jokerstar Races include free spins such as 100 R-Spins on Royal Seven or a spin on the Jokerstar Wheel of Fortune. There, you also have the opportunity to win fantastic prizes.

A tournament typically lasts for four hours. To participate, you must wager at least 40 cents per spin. In addition, a minimum of 10 spins is required for a successful entry. The top players will ultimately win the prizes mentioned earlier. The Jokerstar Races take place on exciting slots such as Gold of Persia, Indian Ruby, Magic Mirror, or Lucky Lady's Charm.

Cashback, loyalty programs, and other incentives

At present, Jokerstar.de does not offer a proper loyalty program, such as a VIP club. Therefore, players do not accumulate loyalty points through their real money wagers. In other online casinos, these points can be exchanged for rewards. Often, there are also levels that players can climb. With each advancement, players receive additional benefits such as free spins or bonus funds. Unfortunately, Jokerstar.de does not currently have such a loyalty program. Perhaps a VIP program or at least a cashback bonus for players who have experienced a losing streak will be introduced later, which would be desirable.

Available payment methods

The payment options available on Jokerstar.de are not extensive, but sufficient. You can deposit here using credit cards, instant bank transfers, and the prepaid card from paysafecard. Withdrawals can be made via bank transfer or to the credit card. However, the credit cards have a strong limit of 100 € per month. Only e-wallets like Skrill or Neteller are missing here on Jokerstar.de. By the way, the minimum amount of 10 € applies to all deposits and withdrawals at Jokerstar, including any bonuses. The available payment providers on Jokerstar are:

• Immediately
• paysafecard
• Giropay
• Visa
• Mastercard

The website and mobile platform of Jokerstar

On top of the games, there is a prominent search bar akin to those found on numerous online casinos. Adjacent to it, one can modify the display grid and expand the filter. I am particularly fond of the filter, with its myriad of options to choose from. Below that, the game categories are displayed from popular to new. Following that, the games are grouped by categories.

At the bottommost part of the webpage, you will discover the latest updates from Jokerstar News as well as the menu options encompassing everything legal, from terms and conditions to data protection. In the footer, you will stumble upon Jokerstar's social media presence on Instagram, Xing, LinkedIn, Facebook, and YouTube. You might come across occasional contests or exclusive bonus promotions that you wouldn't want to miss out on. Adjacent to the page is the renowned speech bubble containing the word "Assistance" for seamless communication via live chat.

Simply use the Jokerstar.de mobile website on your smartphone or tablet. It operates smoothly on any standard mobile browser, from Chrome to Opera, Safari, and Firefox. All games from various providers run seamlessly on this platform. Just ensure that your battery is sufficiently charged, so that your screen doesn't go dark in the middle of a game. Furthermore, it's advisable to check if you have a stable mobile internet connection beforehand. Currently, the provider does not offer any dedicated apps for Apple's iOS or Google's Android.

Jokerstar customer support

The support team is available for live chat on weekdays from 9am to 9pm and on holidays and weekends from 10am to 4pm. They are fluent in both German and English. You can also reach out to them through a contact form or email. I particularly appreciate the extensive FAQs with their own search function. This allowed me to clarify several questions with the provider in advance, without needing to contact customer service.

Of course, I also put their customer service to the test, and my experience with the support team at Jokerstar.de was exceptional. They responded promptly, politely, and with great competence to my test queries. Their knowledge was extensive, and they actively sought solutions in my best interest. This is exactly what I envision when I think of excellent customer support.

An overview of information about online casinos.

Name:	Jokerstar
Bonus:	250% up to €100
License:	German gambling license
Slot machine developers:	Pragmatic Play, the renowned developer, Greentube Novomatic, the popular gaming provider, Gamomat, and Merkur Gaming, a well-known industry leader
Available slot machines:	Over 180
Payment methods:	Immediately, paysafecard, Giropay, Visa, Mastercard
Company name:	Jokerstar GmbH
Company headquarters:	Ziegeleistrasse 26, 88255 Baindt
Managing Director:	Jürgen Kling
Founding:	2021
Website:	www.jokerstar.de
Telephone:	07502-94 33 0
E-Mail:	[email protected]

My evaluation of Jokerstar based on my personal experience during testing.

I consider the game selection to be small but exquisite. There could indeed be a lot more video slots, and the variety of payment methods is not exactly overwhelming, with a particular absence of e-wallets. Currently, there is only one bonus available for new players. However, the experiences with the existing slot machines and the support were genuinely excellent. Jokerstar definitely has its charm as a pure slot casino.

Participating in slot tournaments adds an extra layer of excitement and opens up the opportunity to win additional bonuses. If you're eager to indulge in some entertaining slot games, this German online casino provides a legal and secure platform to play, all while supporting a domestic provider. Embrace the thrill of spinning the reels and experience the joy of contributing to a local enterprise.

Frequently asked questions and answers

I have provided a comprehensive account of my experiences at Jokerstar Casino. Within the legal limits, the operator has made efforts to offer an engaging online gaming platform. To conclude, I will address some frequently asked questions that I frequently come across on the internet.